Contact Us

Questions about your order, a product, or anything else — our team typically responds within one business day.

✉ Email

hello@halamarketplace.ae

For general enquiries

◷ Response time

Within 1 business day

Mon – Fri, 9 am – 10 pm GST

↩ Returns & exchanges

14-day return window

For unused, original-condition items

Send us a message

Fill in the form and we'll get back to you as soon as possible. For order issues, please have your order number ready.

Quick links

Frequently asked

How long does shipping take?−

Standard delivery within the UAE takes 2–4 business days. International orders typically arrive within 7–14 business days.

Can I exchange a gift?+

Yes — gift recipients can exchange items within 14 days. Please contact us with the order number and reason for exchange.

Do you offer gift wrapping?+

Yes, complimentary gift wrapping and a handwritten note are available at checkout for all orders.

Are all items truly handmade?+

Every item on Hala is made by hand — we personally vet each maker. Minor variations in colour and form are part of the beauty of craft.

For makers & artisans

Apply to feature your handmade products on our curated marketplace.